Refund and Returns Policy
Return and Shipping Policies
Return Policy
- No refunds, returns, or exchanges on bulk products or natural stone.
- Refunds may be available on unopened, full pallets of retaining wall block and cap, subject to 20% restocking fee and delivery charge if applicable. No refunds, returns, or exchanges on individual pieces or partial pallets of block and cap. Subject to management’s sole discretion.
- Refunds may be available on unopened and unused accessory items like rolls of landscaping fabric, bags of poly sand, or bags of Mexican beach rock. Subject to management’s sole discretion.
Shipping Policy
- Customers can self-schedule through the website or schedule in-person with a sales rep, selecting dates and time windows that are convenient for them.
- We make every effort to be on time, but we will accept zero liability for deliveries that arrive late.